At TrueMedia Store, our mission is to provide comprehensive digital marketing guides, checklists, and templates that help businesses grow and succeed online. We carefully design each product and service to ensure it is practical, actionable, and immediately usable.

Digital Products

All our digital products, including PDF guides, Excel or Google Docs templates, and Notion workbooks, are delivered instantly online. Because these are intangible products that can be accessed immediately upon purchase, all digital product sales are final. Once a product has been downloaded or accessed, we cannot offer a refund.

We strongly recommend that you review product previews and descriptions carefully before purchasing. Our product pages contain detailed information, screenshots, and examples so you can make an informed decision.

Online Services

For our online services, we are committed to providing professional support and guidance. If you encounter any issue with a service you purchased, please contact us within 7 days of your purchase. We will carefully review your case and provide a solution, which may include:

• A partial refund, depending on the issue.
• A credit toward another service.
• Additional support or service correction at no extra cost.

Our goal is always to ensure that you are satisfied and able to achieve the results promised.

How to Request Support or a Refund

To request assistance, please:

1. Contact us via info@truemediastore.xyz.
2. Include your order number and a detailed description of the issue.
3. Our team will respond within 48 hours and work with you to resolve your concern.

Exceptions and Important Notes

• Requests made after 7 days from the purchase date may not be eligible for a refund or adjustment.
• Refunds are not available if a product was misused, altered, or instructions were not followed.
• Free resources, previews, or trial materials are not refundable.
• Refunds do not apply to bulk or promotional offers unless explicitly stated.

By purchasing from TrueMedia Store, you acknowledge that digital products are non-refundable, and that we will make every effort to provide support for service-related issues promptly and professionally. We value your trust and strive to maintain a positive and productive experience with every product and service we offer.